Knowledge Management (KM)

Knowledge Management may be buzz word, but the concept has been around since ancient times - just not known by that name.

Knowledge is in the heads of individuals. Only when an organization becomes large and there are many individuals with different sets of knowledge in their minds is it necessary to begin to manage communication so that different sets of knowledge can be shared, and thereby increase the knowledge of others. That is what Knowledge Management (KM) is all about: to set up opportunities to share knowledge and manage the process.

Knowledge itself cannot be managed as it exists only in the human brain. People can be managed to communicate that stuff in their minds. In other words, knowledge environments are managed, not knowledge.

This document does not give a complete theory of KM, nor detailed notes -- just the basic concepts.